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Tag Archives: video
Optimising Customer Experience in the Digital Era: CIAgenda
Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment. Phil Winters … Continue reading
Posted in Current Affairs, Customer Service, Marketing
Tagged always-on, ciagenda, communication, customer service, device, mobile, phil winters, smartphone, social media, social networking, video
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Customers are driving innovation in your products
Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged 2013, channel shift, consumer, content, customer, customer service, drug, flickr, innovation, photo, prosumers, research, retail, video, youtube
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The best social media campaigns of 2012
After all the hype, 2012 has been an enormous year in the world of social media – it’s not wonder that we have spent so much time this year analysing how customers are now demanding service using this channel. Just … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged 2012, best of, dollar shave club, expansion, facebook, global, investment, pinterest, social media, twitter, vc, video, youtube
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2013: all about video and mobile?
I saw this blog focused on social media marketing resolutions we should all make for 2013 and it intrigued me in two quite different ways. First on the way I disagree. The author suggests that anyone watching his or her … Continue reading
Posted in Current Affairs, Technology
Tagged 4g, blog, cellphone, html, internet, mobile, phone, video, youtube
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Video is killing the radio star
Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading
Posted in Current Affairs, Social Media, Technology
Tagged amazon, audio, bbc, cisco, consumption, content, data, download, dvd, infrastructure, internet, iplayer, lovefilm, netflix, pc, speed, tv, video, vimeo, virgin, youtube
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Will camera manufacturers embrace the social web?
I asked a question in my recent blog about how people interact with camera manufacturers when choosing a new piece of equipment. It led to a few interesting comments on Twitter about how people use social networks to source information, … Continue reading
Posted in Current Affairs, Customer Service, Marketing, Social Media
Tagged camera, customer experience, customer service, facebook, gadget, growth, hd, internet, photo, photographic, price comparison, retail, social media, social network, twitter, video, zoom
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What will supermarket shopping be like a decade from now?
Social media is not just about Twitter. Of course, Twitter is where much of the online chatter about brands is taking place today so it is an enormously important network, but there is a difference between social media and social … Continue reading
Posted in Careers, Current Affairs, Social Media, Technology
Tagged audio, facebook, friends, iphone, location, multichannel, photo, retail, social media, social networking, social web, twitter, video, web 2.0
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Why would you read a blog that is just an advert with no value?
Since social networking became widespread just a few short years ago, companies have been exploring how to increase their profile using this tool. There have been some incredible viral videos with very subtle branding – like the famous man dancing … Continue reading
The Race to London 2012
In the UK this year, British people are either excited or upset about the London 2012 Olympic games. To some, it is the opportunity of a lifetime to see their city on a world stage with all the opportunities for … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged ad, advert, ba, ba.com, beijing, britain, british airways, commercial, coronation street, england, facebook, fifa, film, gb, google, guerilla, itv, london, london 2012, luggage belt, marketing, olympic games, olympics, smartphone, social media, social networking, team gb, the race, to fly, to fly to serve, to serve, uk, video, world cup
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Final Service… can live streaming help customer service?
I was interested to see that a crematorium in Stafford has started offering online funerals. The funeral takes place as normal, but they have a live streaming service so people who cannot attend can watch live on the Internet. It … Continue reading
Posted in Current Affairs, Customer Service
Tagged broadcast, customer service, funeral, kennel, live, online, streaming, tv, ustream, video
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