Tag Archives: video

Which car video service will win the battle for customers?

The surprising thing I find about cars in dealer showrooms is that they usually still have CD players as standard. It took a long time for the car manufacturers to move on from supplying tape cassette players, but even though … Continue reading

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Optimising Customer Experience in the Digital Era: CIAgenda

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment.  Phil Winters … Continue reading

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Customers are driving innovation in your products

Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading

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The best social media campaigns of 2012

After all the hype, 2012 has been an enormous year in the world of social media – it’s not wonder that we have spent so much time this year analysing how customers are now demanding service using this channel. Just … Continue reading

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2013: all about video and mobile?

I saw this blog focused on social media marketing resolutions we should all make for 2013 and it intrigued me in two quite different ways. First on the way I disagree. The author suggests that anyone watching his or her … Continue reading

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Video is killing the radio star

Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading

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Will camera manufacturers embrace the social web?

I asked a question in my recent blog about how people interact with camera manufacturers when choosing a new piece of equipment. It led to a few interesting comments on Twitter about how people use social networks to source information, … Continue reading

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