Tag Archives: youtube

How can you manage a crowd in real-time?

Posted on May 9, 2013 by

I have always been interested in the psychology of group behaviour. Why do groups of people behave differently to individuals? This is something that’s very important in our business – working to represent brands to to public by managing their … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , | Leave a comment

Customer care is going social, mobile, virtual…

Posted on March 15, 2013 by

I read an IDC report recently that summarised the future of customer care services. It’s only a page long, but worth reading as it describes how caring for customers is not only becoming social, but also mobile and virtual. These … Continue reading →

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , | Leave a comment

Customers are driving innovation in your products

Posted on January 24, 2013 by

Please welcome Simon Dillsworth to the TP UK blog. Simon is a strategic account director focused on the technology industry. — This blog has mentioned customer service channel shift several times recently. Alistair even went so far as to suggest … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , , , | Leave a comment

The best social media campaigns of 2012

Posted on December 24, 2012 by

After all the hype, 2012 has been an enormous year in the world of social media – it’s not wonder that we have spent so much time this year analysing how customers are now demanding service using this channel. Just … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , | Leave a comment

IT in the cloud – how will it change life at work?

Posted on December 17, 2012 by

Think for a moment about the software and IT systems you use in your personal life. Not the Excel spreadsheets you plan the budget on, or the creaking database used inside the company for planning appointments, but the systems you … Continue reading →

Posted in Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , , , , , , | Leave a comment

2013: all about video and mobile?

Posted on December 4, 2012 by

I saw this blog focused on social media marketing resolutions we should all make for 2013 and it intrigued me in two quite different ways. First on the way I disagree. The author suggests that anyone watching his or her … Continue reading →

Posted in Current Affairs, Technology | Tagged , , , , , , , , | Leave a comment

The trials of getting a new job today

Posted on September 25, 2012 by

Getting a job today is harder than ever for many people. The competition is greater and many don’t seem to distance their personal from professional lives when using social media. Is it really still a surprise that a manager Googles … Continue reading →

Posted in Careers, Current Affairs, Human Resources | Tagged , , , , , , , , , , , , , | Leave a comment

Video is killing the radio star

Posted on July 23, 2012 by

Video is set to explode across the Internet – in more ways than one. And not just because video-blogging and citizen news is filling tool like YouTube with more content than ever – device convergence is changing how we use … Continue reading →

Posted in Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Google implements new privacy policy

Posted on March 1, 2012 by

When Google started out, it was a groundbreaking new search engine. If you can remember what we had before Google, tools like Altavista or Yahoo, they were a bit clunky and never quite returned what you were searching for. Google … Continue reading →

Posted in Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , , | Leave a comment

Debt collection silence is no longer an option

Posted on November 22, 2011 by

The worldwide growth of social media channels such as Twitter, Google+, Facebook, Youtube, and blogging, combined with the ready access by a large percentage of the population to these electronic media outlets via home/work computers, has opened up a whole new area of … Continue reading →

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , , , , , | 2 Comments