Daily Archives: November 25, 2011

Your contact centre is a critical part of the business

The problems faced by HomeServe this week demonstrate just how valuable your customer service team really is. We have moved a long way from the days that customer service and the contact centre was bolted on as an afterthought – … Continue reading

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More prizes for the Teleperformance team

Are awards really like buses? You wait ages for one to come along, and then suddenly several come along together? Just last week we mentioned here that this blog has been shortlisted as the best new blog of 2011. That’s … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , | Leave a comment