Edinburgh: Is social media changing customer service?

Happy New Year and welcome to 2012, a really important year for the UK in many ways.

Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as Queen Elizabeth celebrates her Diamond Jubilee and other significant events include the 200th birthday of Charles Dickens – there won’t be a shortage of events to attend this year!

And we are going to kick off the year with a great event of our own at the historic Edinburgh castle next week on January 18th.

We are returning to the theme of our October event in London focused on the question ‘is social media reinventing customer service?’ This time we will be in Scotland and we have a slightly different, but equally excellent, speaker line-up.

Our UK CEO Alistair Niederer is going to host the event and a number of experts are going to give their own thoughts before allowing for some great audience interaction.

Lisa Sweeney from PA Consulting will explore the advantages and challenges of using social media for customer services. Paul Hughes from o2 will give details of his own experience managing social customer service for a major telco, then the author and blogger Mark Hillary will talk about how customer expectations have changed and how you get involved – even if you find Facebook tough going.

It’s a breakfast event so you can pack it a lot of great information from some great speakers and still get back to the office by lunchtime. I do hope you can make it.

Full details of how to register and sign up are here…

Edinburgh Castle

This entry was posted in Contact Centres, Marketing, Social Media and tagged , , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

2 Responses to Edinburgh: Is social media changing customer service?

  1. Pingback: Spending on social media to increase in 2012 | Teleperformance UK

  2. Pingback: Edinburgh: Is #SocialMedia changing #CustomerService? I think so! | A SINGLE DAD'S POINT OF VIEW

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