Monthly Archives: May 2012

Creating value from partnership

Julia wrote a great blog earlier focused on her key learnings from the event and she mentioned the question of value. This is an extremely important area that I believe every service company will be exploring at present. We know … Continue reading

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What is the retail omni-channel?

I saw an interesting news story this week in the New York Times on a retailer in the US that is refusing to stock the Amazon Kindle. The reason? Because customers are coming into stores, asking questions about the Kindle, … Continue reading

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Lessons from our social media ROI event last week

Our social media event in London last week was a tremendous success. Our focus was on exploring the return on investment companies are finding and the day was packed full of information. Just look at what some of those present … Continue reading

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