Daily Archives: June 26, 2012

Buying a camera – do you question the manufacturers?

Cameras are fairly complex pieces of equipment. Of course we all have a camera built into our telephones now and they are great for snaps, but if you want to study photography or to just have more control over the … Continue reading

Posted in Current Affairs, Customer Service, Marketing | Tagged , , , , , , , , , , , , , | 2 Comments

Customer Experience is Critical

We know that customer experience is critical. Many factors are changing the way companies operate today, creating a ‘perfect storm’ for those who need to manage how the customer interacts with a brand. There is more global competition Products are … Continue reading

Posted in Contact Centres, Customer Service, Human Resources, Marketing, Outsourcing | Tagged , , , , , , , , | 1 Comment