The golden rule of customer service

I read an article recently on Forbes titled ‘the golden rule of customer service’.

The author boils down every theory on customer service to the most essential point: do unto your customers as you want to be treated when you’re a customer.

This is the bottom line. You have expectations when you are asking for service, so if you work in a service role then why would you give less than you expect from others?

But he makes another interesting point. In his present job as a journalist he doesn’t really have a great deal of customer service that needs to be done on a day-to-day basis – if at all. But when he was younger he cooked pizza in a restaurant – a job that involved regular customer contact and manning the cash register.

It is a strong reminder that some of those jobs we take on early in life, like flipping burgers, sitting at a checkout, or stacking shelves, have a much greater significance later on. These jobs are when you get exposed to the needs and wants of customers on a daily basis – if you move on later in your career to a job that never exposes you to customers then that early experience can be a reminder of how difficult it really is to get customer service right.

tuna burger and fries

Photo by Katherine Merriam licensed under Creative Commons

This entry was posted in Current Affairs, Customer Service, Human Resources and tagged , , , , , , , , , . Bookmark the permalink.

One Response to The golden rule of customer service

  1. sarapolton says:

    I think everyone should work in retail or in the the service industry at some point. Just to know what it feels like.

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