Monthly Archives: February 2013

Does outsourcing always work?

Outsourcing doesn’t always work. That may seem obvious to critics of outsourcing, but it is sometimes harder for those of us in the industry to admit. But lets think for a moment about why that might happen. In the National … Continue reading

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UK Prisons and outsourcing performance

This week the BBC reported that the 14 UK prisons run privately through outsourcing agreements were ‘run better’ than those run directly by the government. Surprised? There is no need. Prisons may be a service closely linked to the government … Continue reading

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Outsourcing: NOA report findings

The National Outsourcing Association recently published their Outsourcing Yearbook for 2013 – an annual review of outsourcing in the UK. One interesting area the report explores is the negative public perception of outsourcing based on a research project undertaken by … Continue reading

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Is change moving too fast today?

Take a look at this quote from a very famous book: The exploitation of the world market has given a cosmopolitan character to production and consumption in every country. … All old-established national industries have been destroyed or are daily … Continue reading

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Competitive intelligence with social media

In his classic book focused on military strategy ‘The Art of War’, Chinese general Sun Tzu said: “keep your friends close and your enemies closer.” This is now more possible than ever – without subterfuge or spying – using social … Continue reading

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The changing world of market research

What is market research? Most definitions include a number of tools designed to capture the opinion of consumers. Focus groups, surveys, polls, interviews – all tools that aim to engage potential customers, find out their opinion, and to then organise … Continue reading

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Mobile payment systems are changing fast

Have you used PayPal recently? It has revolutionised the world of online payments and though auction sites like eBay used to have a murky history of people paying for items they never received, PayPal has worked hard to improve the … Continue reading

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Changing customer service with technology

Technologies are changing fast and we are experiencing waves of disruption today that are faster than ever. Let me illustrate with a brief history lesson… Computing used to be highly centralised. Companies and organisations such as universities would have a … Continue reading

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Facebook is watching you. Did you know?

Facebook has decided to come clean. You are being tracked by brands online. Of course many people would think that this is about as obvious as bears needing to use the bathroom when roaming the woods, but it comes as … Continue reading

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Big Data: How about every tweet ever sent on Twitter…

It has recently become possible to request every tweet you have ever sent on Twitter. Go and have a look at the ‘account’ page when you login to Twitter – there is a button you can click called ‘request archive’. … Continue reading

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