Monthly Archives: May 2013

Please help! Caledonian Challenge Hike in Scotland

Posted on May 30, 2013 by

I just wanted to add a quick blog about something the Teleperformance UK executive team are doing soon – The Caledonian Challenge hike in Scotland on June 15th. It’s a tough hike of 54 miles (86km) that has to be … Continue reading →

Posted in Current Affairs, Human Resources | Tagged , , , , , , , , , , | Leave a comment

The six quickest ways to lose your customers

Posted on May 28, 2013 by

We have mentioned on this blog that it costs far more to gain a new customer than to just retain an existing one. In fact, according to this article the difference in cost to your organisation is that it is … Continue reading →

Posted in Contact Centres, Customer Service, Human Resources | Tagged , , , , , , , , | Leave a comment

Getting customer service right

Posted on May 24, 2013 by

What can go wrong when trying to serve customers? It’s not an easy question to answer because customer service should be focused on helping and pleasing the customer. If that’s the aim, then what can go wrong? A recent paper … Continue reading →

Posted in Current Affairs, Customer Service, Outsourcing | Tagged , , , , , , , | Leave a comment

How much business do you lose because of poor service?

Posted on May 23, 2013 by

I read this article in Call Centre Clinic featuring some new research that estimated British companies are losing £12bn a year of business due to poor service. It sounds like an enormous estimate – a billion pounds of business lost … Continue reading →

Posted in Contact Centres, Customer Service, Social Media | Tagged , , , , , , | Leave a comment

TP wins special recognition from Remploy Glasgow!

Posted on May 22, 2013 by

I’m delighted to announce that TPUK has received a Special Recognition Award at the Remploy Glasgow Branch Annual Awards earlier this month. This award recognises the outstanding work done by Teleperformance in Scotland to support employees and jobseekers with health … Continue reading →

Posted in Careers, Human Resources | Tagged , , , , , , , , , , | Leave a comment

TP to be included in more UK government procurement activity

Posted on May 16, 2013 by

I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading →

Posted in Contact Centres, Current Affairs, Marketing | Tagged , , , , , | Leave a comment

How did we promote a business before social media?

Posted on May 13, 2013 by

Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading →

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , | Leave a comment

Is the rock-star analyst dead?

Posted on May 10, 2013 by

Hfs Research always like to shoot straight from the hip with their opinion on the way the industry analyst business is changing so it was interesting to see their latest blog post on the death of the rock-star analyst. Everyone … Continue reading →

Posted in Current Affairs, Customer Service, Human Resources, Marketing, Social Media | Tagged , , , , , , , , , , , | 1 Comment

How can you manage a crowd in real-time?

Posted on May 9, 2013 by

I have always been interested in the psychology of group behaviour. Why do groups of people behave differently to individuals? This is something that’s very important in our business – working to represent brands to to public by managing their … Continue reading →

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , | Leave a comment

Paying for what you use: nothing more nothing less

Posted on May 8, 2013 by

One of the key trends in outsourcing that has generally been led by the public sector – rather than private – is the move towards outcome-based-agreements. But as contracts are increasingly written with payment tied to outcomes, the supplier community … Continue reading →

Posted in Current Affairs, Outsourcing | Tagged , , , , , , , | Leave a comment