Share this page
Search
-
Recent Posts
Matt on Twitter
- RT @MBowmanMBA: #CX is now the #ContactCenter top priority ow.ly/E2u930c0RW7 research from @Deloitte @Teleperformance #CustomerExperi… 1 month ago
- .@VirginAtlantic shows if you trust your team they will deliver fantastic customer service ow.ly/o5Ce30bMoZD #CX 1 month ago
- RT @intel_sourcing: NEW from @matt_sims1 @Teleperformance: Customer Satisfaction Depends On Trust In Your Team - intelligentsourcing.net/customer-satis… h… 1 month ago
- .@richardbranson at @VirginAtlantic shows if you trust your team they will deliver fantastic customer service ow.ly/o5Ce30bMoZD #CX 1 month ago
- Trust in your team if you really want to satisfy your customers ow.ly/rrHn30bLNXo with @instituteofcs data - @LinkedInEditors #CX 1 month ago
Categories
- advertising agent amazon app apple award bank banking blog brand broadband bt call centre channel communication complaint contact centre content customer customer experience customer service custserv CX data EE email energy engagement experience facebook financial services forbes google government high street hr innovation internet linkedin london loyalty marketing media mobile multichannel netflix network NOA olympic omnichannel online outsourcing phone research retail sales service shopping Sky social media social network social networking strategy survey technology telco telecoms teleperformance tripadvisor tv twitter uk utilities virgin vodafone
Archives
- January 2017
- December 2016
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
Blogroll
Monthly Archives: May 2013
Please help! Caledonian Challenge Hike in Scotland
I just wanted to add a quick blog about something the Teleperformance UK executive team are doing soon – The Caledonian Challenge hike in Scotland on June 15th. It’s a tough hike of 54 miles (86km) that has to be … Continue reading
Posted in Current Affairs, Human Resources
Tagged caledonian challenge, charity, community, csr, foundation scotland, fundraising, hike, scotland, teleperformance, uk, walk
Leave a comment
The six quickest ways to lose your customers
We have mentioned on this blog that it costs far more to gain a new customer than to just retain an existing one. In fact, according to this article the difference in cost to your organisation is that it is … Continue reading
Posted in Contact Centres, Customer Service, Human Resources
Tagged agent, customer, experience, information, politics, religion, selling, service, trust
Leave a comment
Getting customer service right
What can go wrong when trying to serve customers? It’s not an easy question to answer because customer service should be focused on helping and pleasing the customer. If that’s the aim, then what can go wrong? A recent paper … Continue reading
Posted in Current Affairs, Customer Service, Outsourcing
Tagged banking, brand, channel, customer, customer journey, customer service, forrester, retail
Leave a comment
How much business do you lose because of poor service?
I read this article in Call Centre Clinic featuring some new research that estimated British companies are losing £12bn a year of business due to poor service. It sounds like an enormous estimate – a billion pounds of business lost … Continue reading
TP wins special recognition from Remploy Glasgow!
I’m delighted to announce that TPUK has received a Special Recognition Award at the Remploy Glasgow Branch Annual Awards earlier this month. This award recognises the outstanding work done by Teleperformance in Scotland to support employees and jobseekers with health … Continue reading
Posted in Careers, Human Resources
Tagged career, disability, glasgow, hr, jobseeker, people, remploy, scotland, special recognition award, TPUK, training
Leave a comment
TP to be included in more UK government procurement activity
I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading
Posted in Contact Centres, Current Affairs, Marketing
Tagged government, lot 5, procurement, public sector, TP UK, uk
Leave a comment
How did we promote a business before social media?
Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bebo, branding, facebook, google, marketing, myspace, orkut, social media, social networking, strategy, twitter
Leave a comment
