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Monthly Archives: May 2013
Please help! Caledonian Challenge Hike in Scotland
I just wanted to add a quick blog about something the Teleperformance UK executive team are doing soon – The Caledonian Challenge hike in Scotland on June 15th. It’s a tough hike of 54 miles (86km) that has to be … Continue reading
Posted in Current Affairs, Human Resources
Tagged caledonian challenge, charity, community, csr, foundation scotland, fundraising, hike, scotland, teleperformance, uk, walk
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The six quickest ways to lose your customers
We have mentioned on this blog that it costs far more to gain a new customer than to just retain an existing one. In fact, according to this article the difference in cost to your organisation is that it is … Continue reading
Posted in Contact Centres, Customer Service, Human Resources
Tagged agent, customer, experience, information, politics, religion, selling, service, trust
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Getting customer service right
What can go wrong when trying to serve customers? It’s not an easy question to answer because customer service should be focused on helping and pleasing the customer. If that’s the aim, then what can go wrong? A recent paper … Continue reading
Posted in Current Affairs, Customer Service, Outsourcing
Tagged banking, brand, channel, customer, customer journey, customer service, forrester, retail
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How much business do you lose because of poor service?
I read this article in Call Centre Clinic featuring some new research that estimated British companies are losing £12bn a year of business due to poor service. It sounds like an enormous estimate – a billion pounds of business lost … Continue reading
TP wins special recognition from Remploy Glasgow!
I’m delighted to announce that TPUK has received a Special Recognition Award at the Remploy Glasgow Branch Annual Awards earlier this month. This award recognises the outstanding work done by Teleperformance in Scotland to support employees and jobseekers with health … Continue reading
Posted in Careers, Human Resources
Tagged career, disability, glasgow, hr, jobseeker, people, remploy, scotland, special recognition award, TPUK, training
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TP to be included in more UK government procurement activity
I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework. This means that Teleperformance will be included … Continue reading
Posted in Contact Centres, Current Affairs, Marketing
Tagged government, lot 5, procurement, public sector, TP UK, uk
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How did we promote a business before social media?
Social media is fast moving. What works today might not work tomorrow because trends shift so fast and new systems become available on a regular basis. Who can remember how popular Bebo used to be in Europe? Or Orkut in … Continue reading
Posted in Current Affairs, Marketing, Social Media
Tagged bebo, branding, facebook, google, marketing, myspace, orkut, social media, social networking, strategy, twitter
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