I am delighted to announce that Teleperformance UK has been awarded Lot 5: The provision of Contact Centre Services for Direct Response Marketing and Related Services for the Government Procurement Service (GPS) Framework.
This means that Teleperformance will be included in future Government procurement activity for Contact Centre work.
Government Procurement Service (GPS) is an executive agency of the Cabinet Office and the Framework agreement supports the Government’s aim to deliver significant, sustainable savings for the taxpayer by centralising, standardising and aggregating procurement spend for common goods and services.
GPS have placed four companies (including Teleperformance) on Lot 5 of the Framework.
Teleperformance UK already delivers critical and successful customer support programmes for many central government departments including Home Office, Department of Health and Environment Agency.
I believe this is fantastic news that Teleperformance has been awarded a GPS Framework. We strongly believe that this Framework will quickly become the preferred route to market for government departments wishing to procure Contact Centre Services.
We have been working as a Trusted Partner to Government in the UK for nearly 20 years. Our work for the public sector is often high profile and requires the ability for huge capacity flexibility. It also accounts for over 25% of our UK business. Our appointment to the GPS Framework will help us to build on this very important and hugely successful part of our UK business.
If you have any questions about this Lot 5 announcement then please do get in touch with me or Julia Gibbs. You can find our details here:
Photo by Jim Trodel licensed under Creative Commons