Daily Archives: July 1, 2013

Where is the omnichannel today?

I have talked often about the omnichannel on this blog. In fact, at the beginning of the year I was talking about how it will be one of the defining trends of 2013. I still believe that this is true, … Continue reading

Posted in Current Affairs, Customer Service, Technology | Tagged , , , , , , , , , , | Leave a comment