Monthly Archives: September 2013

It’s Social Media Week 2013 #SMW13

This is social media week 2013, otherwise known as #SMW13 to those talking about it on Twitter. 10 cities around the world will be taking part, including London in the UK. Social media week is all about connecting people and … Continue reading

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Teleperformance UK is on the NOA award shortlist!

The National Outsourcing Association Awards (NOAAs) – shortlist has just been announced and 38 different companies have made it onto the shortlist this year. Because the shortlist features so many different companies and is so representative of the industry as … Continue reading

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Should airlines be answering tweets 24/7?

A recent story in the BBC demonstrates that customers who are upset about service might not just tweet or blog a complaint and then hope that the complaint is noticed. It’s possible to use social media platforms to create an … Continue reading

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31 hours on hold at the call centre

Research published in the Retail Times shows that British adults can expect to spend 31 hours of their life on hold with a call centre. This isn’t an attractive prospect for anyone based on the headline, but what’s important to … Continue reading

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The tech forces that are changing the world

Anyone who has attended business school will know about ‘creative destruction’. This is the force of change originally documented by Austrian economist Joseph Schumpeter when he described how the old would always be replaced by the new, but it will … Continue reading

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