Saying thanks at Christmas

We live in a multicultural society where not everyone celebrates Christmas as a religious event, but the significance of this festival extends beyond the Christian faith thanks to it being just a week before the end of the year.

This final week of the year if a great time to reflect on what has changed this year, what worked, what didn’t work so well, and what will the priorities be for 2014?

One of the traditions of Christmas that most people – particularly children – love is the giving of gifts. This gives a great opportunity to reach out to people and to remind them how valuable they are to your organisation.

Of course, giving gifts at work can become problematic. With the team you can have prizes and rewards, but they need to be linked to specific actions. With external connections gifts are best avoided entirely – some organisations will not even allow their employees to accept a free lunch so care should be exercised when thinking about this, but greeting cards are certainly acceptable.

Internally, do you have any end-of-year or Christmas recognition for the team, highlighting particular team members that have really contributed over the year? Surprise them with a reward that is tied to actions, but was unexpected.

Externally, have you send cards to your clients, prospects, suppliers and contacts wishing them all the best for the New Year? It’s a great time to reconnect and taking the time to sign and post a physical card counts for a lot these days when most people rarely get any mail at all – other than email.

A few small greetings on a card can count for a lot.

Photo by Virginie Millour licensed under Creative Commons

This entry was posted in Contact Centres, Current Affairs, Customer Service, Human Resources and tagged , , , , , , . Bookmark the permalink.

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