Each year, the Call Centre Management Association runs the UK National Contact Centre Awards. This is one of the most prestigious awards in the UK customer service industry – the ceremony this year will be on May 15th.
I’m really proud to say that one of our team has been shortlisted for the contact centre manager of the year award. Hilary Stewart works for our client Vodafone and I could not say anything better than what they said about her:
“I am absolutely delighted that Hilary has been shortlisted for the award as she is truly deserving of this. Over the past year Hilary has done a fantastic job on the Vodafone account in terms of a cultural transformation. As a result of her focus, energy & drive the contact centre is now a place of enthusiasm where people are striving and delivering a really great customer experience. Hilary has been instrumental in this turn around.”
The prize itself is now up to the judges and as you can see from the list of judges, they are all industry practitioners who really appreciate what it takes to run a contact centre today.
Whether Hilary wins or not, just reaching the shortlist is already a great achievement. Good luck for the ceremony in May Hilary, the Teleperformance team will all be cheering for you that evening!
Photo by Nige Harris licensed under Creative Commons