Daily Archives: April 2, 2015

Fixed and Mobile convergence: Tech supporting business of all sizes

 The dividing line between the use of Fixed and Mobile telecoms is becoming increasingly blurred. This has been seen for a long time in large enterprises, but it is clear that the SME market is following – creating huge potential. … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

BPO can work smarter, not cheaper

Phil Fersht’s ‘Horses for Sources’ blog is a great antidote to most consultant and analyst reports with an irreverence that means it must be the only blog about outsourcing where you will regularly laugh at the articles – and the … Continue reading

Posted in Contact Centres, Current Affairs, Outsourcing, Strategy | Tagged , , , , , , , | Leave a comment