Daily Archives: April 7, 2015

Customers are defining how they contact you – work with them

This blog is by Stephen Pryce, director of business development at City Park Technologies. One of the most important changes to the customer service market in recent years is that it is now the customer that is firmly in control. … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Strategy, Technology | Tagged , , , , , , , , | 1 Comment