Monthly Archives: February 2016

’60 Seconds and counting…and then I’m gone’..

I was fascinated to learn about the science Netflix is using to make sure they grab subscriber attention as quickly as possible. I have blogged on many occasions regarding the importance of content and how it is the quality of … Continue reading

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The Rise of the Drones – and they need Insurance too!

I have blogged recently regarding the rise of automation and the likely impact of robots on business and customer service today. I was at the shops over the weekend and was fascinated to see how the sale of ‘drones’ is … Continue reading

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Hackenomics Is Changing Both Security And The Customer Experience

Last month I wrote about hackathons and how the technology industry has been exploiting these events to spur business innovation fuelled by long evenings of coffee and pizza. Since then, I have been reading more about the positive use of … Continue reading

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The Quest For UK Quad-Play

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. 2016 is already looking like an interesting time for the telco market in the UK. Big players are either coming together through various mergers and acquisitions – like … Continue reading

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Will Content Remain King?

This post is by Richard Haddock, Strategic Account Director at Teleperformance UK. We all know the expression ‘content is king.’ Everyone in media-land uses this expression and the strategy of getting the content right and scooping up customers has transferred … Continue reading

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Quad-Play Subscriptions Will Soar In 2016

It was interesting to see the Weekend FT providing a detailed comparison of the potential quad-play market in the UK. The FT reminded readers that a decade ago customers knew where they stood with telcos – BT sold phones and … Continue reading

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