Monthly Archives: November 2016

British Black Friday Was Bigger Than Ever This Year

Our friends across the Atlantic enjoyed their annual Thanksgiving holiday last Thursday. Traditionally the day after Thanksgiving started the end of year shopping season, for whichever of the festivals you personally choose to celebrate at this time of year. Americans … Continue reading

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Teleperformance Wins Contact Center World Industry Champion Awards

Contact Center World is one of the leading international journals and trade associations focused on the business of delivering a great customer experience. Each year they conduct their Industry Champions awards where individuals and companies in each country win the … Continue reading

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UK CX Is Improving, But Forrester Still Says No Brand Is Excellent

This week saw London hosting the annual Forrester Research CX Europe event soon after they released their new UK CX Index data earlier this month. Scores for six out of the eight industries surveyed in the UK have improved their … Continue reading

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Webinar: Customer Service – Staying One Step Ahead

On Wednesday this week I’ll be participating in a Webinar focused on how customer service is changing and how companies with expertise in delivering a great customer experience (CX) are developing a new role as partners to their clients. The … Continue reading

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Webinar: Customer Service – No Longer Just A Commodity

On Wednesday this week I’ll be participating in a Webinar focused on how customer service is changing and how companies with expertise in delivering a great customer experience (CX) are developing a new role as partners to their clients. The … Continue reading

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