Daily Archives: November 17, 2016

Teleperformance Wins Contact Center World Industry Champion Awards

Contact Center World is one of the leading international journals and trade associations focused on the business of delivering a great customer experience. Each year they conduct their Industry Champions awards where individuals and companies in each country win the … Continue reading

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UK CX Is Improving, But Forrester Still Says No Brand Is Excellent

This week saw London hosting the annual Forrester Research CX Europe event soon after they released their new UK CX Index data earlier this month. Scores for six out of the eight industries surveyed in the UK have improved their … Continue reading

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