Author Archives: afjgould

Compensation Culture

Banks in the UK are facing new proposals from the Financial Services Authority (FSA) that will force them to prominently display the compensation limits available in case of their collapse. These new proposals have been proposed because even an expensive … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , , , , , | Leave a comment

When will youth desert the social networks of today?

There was a time before the widespread adoption of the World Wide Web in the early 90s where walled gardens, such as CompuServe and Aol, were popular amongst computer enthusiasts. These tools were like an early version of the Internet, … Continue reading

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , , , , | 1 Comment

More information equals fewer calls for help

Imagine this scenario. You go online and purchase a new book, paying extra for fast courier delivery because you need it in a hurry. The retailer sends you an email to confirm that they have taken your payment and the … Continue reading

Posted in Contact Centres, Customer Service | Tagged , , , , , , , , , , , | 1 Comment