Category Archives: Customer Service

Why Being Easy Isn’t A Bad Thing

As a technophile I was proud to already have used Apple Pay on my iPhone to pay for last Saturday night’s takeaway.Until this watershed moment I had always paid in cash or occasionally online but using Apple Pay was a … Continue reading

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Will Fresh Ideas From Amazon Change UK Retail Forever?

Following on from my recent article about the battle brewing between Amazon and Jet for online ecommerce, it looks like Amazon is within a month of launching a fresh grocery service in the UK called Amazon Fresh. When comparing Amazon … Continue reading

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Do Banks Need Humans?

Banks have been developing an online offering for many years now. The first online banks arrived in the UK in the late 1990s so the leading companies already have two decades of online banking experience now. Online banking has become … Continue reading

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Low Prices vs Great Service – which will win in the battle for our wallets?

Can Jet break my Amazon habit? That’s what the new ecommerce site is aiming to achieve now they have finally launched. Their plan is to eventually charge a $50 membership that will give access to prices that beat their giant rival. … Continue reading

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Apple Pay Launches in the UK

Apple Pay has arrived in the UK. I saw Pete Markey, the Chief Marketing Officer of the UK Post Office proudly demonstrating his Apple Watch on LinkedIn earlier this week – presumably paying for something by tapping his watch on … Continue reading

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UK Retail Eyes Strong Growth

 This post is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consotium (BRC) just published new data indicating that retail growth in the UK is stronger than it has been for a long time. Total spending … Continue reading

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Where Will Smart Energy GB Go Now?

What will happen to the smart meter programme now that the chair of Smart Energy GB has been ousted? Baroness McDonagh found out in a call to the Energy Secretary Amber Rudd that her two-year stint is now over. McDonagh … Continue reading

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