Category Archives: Retail

British Black Friday Was Bigger Than Ever This Year

Our friends across the Atlantic enjoyed their annual Thanksgiving holiday last Thursday. Traditionally the day after Thanksgiving started the end of year shopping season, for whichever of the festivals you personally choose to celebrate at this time of year. Americans … Continue reading

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Pokémon Go: How VR And AR Can Transform The Customer Experience

I’m unsure how many of my LinkedIn network have played ‘Pokémon Go’ since the craze went ballistic last week (taking Nintendo’s share price up by 53%) but if my network is representative of the modern gamer then many of you … Continue reading

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Retailers Improving In-Store CX With Apps

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Supermarkets in the UK have long experimented with various self-service ideas to help customers get their shopping and checkout faster than was traditionally possible with a regular checkout. … Continue reading

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Creating an immersive retail brand experience

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London this week. It’s one of the … Continue reading

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What is the role of the shop in modern retail?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. I have been exploring some of the key themes that will be discussed at the Retail Week CX Summit and Awards in London next week. It’s one of … Continue reading

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Rebuilding The Customer-Focused Bookstore

This post is by Phil Crossley, Business Development Director at Teleperformance UK. I’m looking forward to the Retail Week CX Summit and Awards later this month. It’s one of the biggest annual events for those involved in retail in the … Continue reading

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Will CX Become The Key Differentiator for UK Supermarkets?

This blog is by Phil Crossley, Business Development Director at Teleperformance UK. Kantar Retail recently released their regular analysis of the UK supermarket sector, the latest research focused on Q1 2016. In terms of market share the big three are … Continue reading

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What Is Really Affecting Retail Job Numbers?

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The British Retail Consortium (BRC) has published new research last week estimating that the retail sector in the UK might lose up to 900,000 jobs by 2025 if … Continue reading

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Argos Ideas Could Shake Up The UK Omnichannel

This blog is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK Takeover Panel has recently given Sainsbury’s more time to consider their offer for Home Retail – owner of the Argos chain. This is because a South … Continue reading

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Robots Are Coming To A Retailer Near You

This post is by Liz Parry, Strategic Account Director at Teleperformance UK.  New research by the consulting experts Deloitte suggests that an enormous chunk of the UK workforce will be automated by 2036 – including over 2 million retail workers. … Continue reading

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