Tag Archives: alistair niederer

30% of brands now offer Customer Service on Twitter

For the past couple of years, the executive team at Teleperformance UK has been blogging and tweeting. Our CEO Alistair Niederer now has over 1,000 people following his every tweet and analysts and customer service experts all over the world … Continue reading

Posted in Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , | 1 Comment

People gain confidence online and that can become real

During our social business event last week we encouraged delegates at the event to tweet their comments using the #tpsocmed hashtag. Many did and you can still take a look at some of those tweets here. I was interested in … Continue reading

Posted in Current Affairs, Human Resources, Social Media | Tagged , , , , , , , , , , , , , | Leave a comment

Edinburgh: Is social media changing customer service?

Happy New Year and welcome to 2012, a really important year for the UK in many ways. Not only is this the year of the London Olympic games, but it’s also going to be packed full of historic pageantry as … Continue reading

Posted in Contact Centres, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , | 2 Comments

Is social media reinventing customer service?

This is a blog, and Teleperformance is focused on customer service, so it’s no surprise to see that I have written a few times on how social media and networking are changing the way customers expect service to be provided. … Continue reading

Posted in Current Affairs, Customer Service, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | 5 Comments

Welcome to the blog!

Welcome to the new Teleperformance UK blog. I know that a lot of companies have been using social media for a few years now and for many different reasons. At Teleperformance, we have all used it as individuals, but now … Continue reading

Posted in Social Media | Tagged , , , , , , , | 1 Comment