Tag Archives: attitude

How should brands respond to customers on Twitter?

A Twitter user was fed up of being late for work so he tweeted the train service he used – London Overground – and begged them to improve their punctuality. He claimed that if he was late for work one … Continue reading

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How are you creating an attachment to your customers?

These days it can be tough for a business to stand out. Competition is global and customers have high expectations. If your strategy includes the desire to use customer service as a way of standing out from your competitors then … Continue reading

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Nature vs Nurture

Great leaders are born, not made. This old adage still creates debate, even though most psychologists and military leaders believe that leaders are made and not simply born. I often hear the same debate rumbling on about customer service – … Continue reading

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