Tag Archives: backchannel

Are you ignoring your customers?

Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address (as I mentioned in my last blog) like customerservice@bigfriendlycompany.com, but … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Social Media | Tagged , , , , , , , , , , | 1 Comment

Customers really don’t want to be ignored

Which channel do you prefer to use when accessing a company customer service centre? Most of us are familiar with a call to the free phone number or an email address like customerservice@bigfriendlycompany.com, but a lot of our focus at … Continue reading

Posted in Contact Centres, Customer Service, Marketing | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Social Media at the London Olympics

Much has been written about London 2012 being the first ever Olympic games where social media will be a significant source of information about the events taking place on and off the track. At Beijing in 2008 there may have … Continue reading

Posted in Current Affairs, Marketing, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment