Tag Archives: bank

Retails Banks Need Great Broadband Too

I have frequently blogged about how I believe that Internet Service Providers need to focus less on the network itself – which is becoming a hygiene factor – and emphasise the quality of the content available on their network. What … Continue reading

Posted in Current Affairs, Customer Service, Financial Services, Technology, Telecoms | Tagged , , , , , , , , , , , | 1 Comment

What is needed to help contactless tech go mainstream?

Have you used a contactless payment system yet? It took a long time to gather momentum in the UK, but has now started looking like a realistic way to make micro-payments without needing all that change filling your pocket. My … Continue reading

Posted in Current Affairs, Innovation, Retail, Technology | Tagged , , , , , , , , , | Leave a comment

The Voice of the Future in Financial Services

With so much at stake, Teleperformance UK brought together specialists in customer care to discuss how contact centres are changing, and what impact that is having on sales in the financial services sector Significant challenges face banking and insurance firms … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Financial Services | Tagged , , , , , , , , , , , | Leave a comment

Banks are lending less as payday loans are getting easier

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. The Archbishop of Canterbury recently caused a stir in the British press because he pledged to ‘out-compete’ the payday loan company Wonga. The Church of England isn’t … Continue reading

Posted in Collections, Current Affairs | Tagged , , , , , , , , , , , | 2 Comments

Compensation Culture

Banks in the UK are facing new proposals from the Financial Services Authority (FSA) that will force them to prominently display the compensation limits available in case of their collapse. These new proposals have been proposed because even an expensive … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , , , , , | Leave a comment