Tag Archives: BBA

Will Customer Expectations Drive Fintech Faster?

I have written several thoughts about the growth in importance of Fintech in recent months and especially how it is set to transform the entire retail banking industry. By designing new financial services from the ground up and placing the … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Financial Services, Technology | Tagged , , , , , , , , , | Leave a comment

Retails Banks Need Great Broadband Too

I have frequently blogged about how I believe that Internet Service Providers need to focus less on the network itself – which is becoming a hygiene factor – and emphasise the quality of the content available on their network. What … Continue reading

Posted in Current Affairs, Customer Service, Financial Services, Technology, Telecoms | Tagged , , , , , , , , , , , | 1 Comment