Tag Archives: big 6

Comparing Utilities on Complaints Received

In recent research, Citizens Advice said that the difference between the UK energy utilities offering a great customer service and poor customer service is enormous. The best performing company was SSE with 47 complaints registered per 100,000 customers, but Scottish … Continue reading

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How did the UK general election affect utility companies?

The UK general election last month resulted in a surprise win for David Cameron’s Conservative party. After five years of coalition government, the UK has returned to a single party majority and the Prime Minister has a mandate to focus … Continue reading

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What Happens If The ‘Big 6’ Do Not Change?

I recently blogged a question – will the Big 6 still be around in 2020? I always think that it is specific questions like this that lead to action, rather than strategic visions and other jargon. If – as predicted … Continue reading

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Will the Big 6 Still be Around in 2020?

In my last blog I talked about the value of reviewing your customer service strategy with a focus on encouraging customer retention. My own industry focus is utilities and these issues are playing out in the UK utilities sector in … Continue reading

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Trust. Has your utility provider earned it?

I spent Wednesday and Thursday last week at the marketforce 20:20 ‘Future of Utilities’ event in London and was delighted to hear the same word over and over again from a myriad of speakers from every corner of the Energy … Continue reading

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Are customers switching their energy supplier for better service?

The ‘Big Six’ energy companies have long dominated the market in the UK even though it has been possible for customers to easily switch supplier for over a decade. These six providers – British Gas, E.On, EDF, Scottish Power, SSE … Continue reading

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