Tag Archives: buzz

A New Award for e-Performance!

I’ve spent the past few months working with several clients who are using our E-Performance suite of tools – our social media toolkit for customer service. e-Performance has three stages. The first, buzz monitoring, monitors social media opinions, impressions, and … Continue reading

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Why do I use Twitter?

My colleagues often ask why I use Twitter so often. There is a belief amongst those who do not really use it that everyone is just broadcasting the details of their breakfast, or which train they are waiting for. This … Continue reading

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Don’t write off Google+: it’s still before Ashton

Finally Google+ has launched a business service called Pages. It’s been a long time coming and many have suggested that Google made a blunder by releasing their new social network to regular consumers, without creating any business offering. In theory, … Continue reading

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