Tag Archives: cash

Will Customer Expectations Drive Fintech Faster?

I have written several thoughts about the growth in importance of Fintech in recent months and especially how it is set to transform the entire retail banking industry. By designing new financial services from the ground up and placing the … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Financial Services, Technology | Tagged , , , , , , , , , | Leave a comment

People are social in many ways, not just on social media

I visited The Grenadier pub in Belgravia recently with a group of industry analysts who were visiting Teleperformance UK from all over the world. Of course, when people visit London, one of the places they always want to visit is … Continue reading

Posted in Current Affairs, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment