Tag Archives: cell

More mobile industry collaboration is good news for the operators – and their customers

BT has just announced plans to bundle a 4G mobile service into a complete package for Small to Medium-size Enterprises (SME) that also includes free wi-fi across the country. This is hard evidence that SME working patterns are changing. More … Continue reading

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Making a better connection with mobile customers

Mobile customers have been growing at such as rate that many organisations believe that mobile access will be their primary interface with the customer soon. This is going to change how companies interact with their customers enormously. Take a look … Continue reading

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What about the digital divide for customers?

Julia’s blog about our event on October 20th – is social media reinventing customer care – got me thinking about the idea once again. I’m something of a latecomer to the entire world of online networking, but have become quite … Continue reading

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