Tag Archives: compliance

Will we see more innovation in financial products?

The UK financial markets regulator, the Financial Conduct Authority (FCA), recently announced that they would like to see an ‘innovation heaven’ in financial products. This chimes with much of the discussion at the round-table on financial services that Teleperformance hosted … Continue reading

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The Voice of the Future in Financial Services

With so much at stake, Teleperformance UK brought together specialists in customer care to discuss how contact centres are changing, and what impact that is having on sales in the financial services sector Significant challenges face banking and insurance firms … Continue reading

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Technology is changing the collections business

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. Credit and collections are changing fast. Companies expect to be able to reach their creditors in many different ways today – communications have changed far beyond the … Continue reading

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Compliance: at the heart of everything

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. The collections business is changing and fairness is at the heart of new regulations that will shake up the industry. This is all linked to the demise … Continue reading

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