Tag Archives: conversocial

Ask the experts: What is the key to great customer service?

A week ago, The Sunday Telegraph, published a guide to achieving excellence in customer service featuring a panel of industry experts. I thought it might be worth extracting the key points that struck me as I read the article: Joshua … Continue reading

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Contact centres to be boosted with social media in 2012

Alistair mentioned how he had seen some research predicting that spending on social media in both marketing and customer services would rise in 2012. I also noticed a report over the holiday season that detailed how existing customer contact centres … Continue reading

Posted in Contact Centres, Outsourcing, Social Media | Tagged , , , , , , , , , , , | 1 Comment