Tag Archives: customer care

Be where your customers are right now

The August bank holiday is gone. Summer is over and now we’re coasting to the end of another year. But for a retailer this is the build up to the golden quarter that most likely began once the last one … Continue reading

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Customer care is going social, mobile, virtual…

I read an IDC report recently that summarised the future of customer care services. It’s only a page long, but worth reading as it describes how caring for customers is not only becoming social, but also mobile and virtual. These … Continue reading

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