Tag Archives: deloitte

Robots Are Coming To A Retailer Near You

This post is by Liz Parry, Strategic Account Director at Teleperformance UK.  New research by the consulting experts Deloitte suggests that an enormous chunk of the UK workforce will be automated by 2036 – including over 2 million retail workers. … Continue reading

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Technology creates more jobs than it destroys

My colleague Simon Dillsworth recently wrote an excellent blog about the growth of Robotic Process Automation (RPA) here. Despite the name, RPA does not imply that services – such as customer service processes – are being overrun with robots that … Continue reading

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Is your marketing team managing customer service?

Marketing Week recently carried a major feature exploring how marketing professionals should be taking control of the customer service function in their company. The article was quoting research undertaken by Deloitte and Salesforce where 228 global marketing heads were questioned … Continue reading

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Smartphone units to go past a billion in 2013

Welcome to 2013. There is an enormous amount of change ahead of us this year in the world of customer service and I’m particularly interested in the innovation we can expect to see. Social media has been a strong focus … Continue reading

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