Tag Archives: development

Going back to school with TP

Across the entire TP group we employ a lot of people, around 138,000 at the last count in 46 different countries. We aim to be an employer of choice in the locations where we operate and our TP University is … Continue reading

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How do you define great customer service?

What is great customer service in a multichannel environment? It should certainly involve social media, but there are some more fundamental rules than just answering customer comments on Twitter. The Guardian recently explored the five key attributes of great service … Continue reading

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Nature vs Nurture

Great leaders are born, not made. This old adage still creates debate, even though most psychologists and military leaders believe that leaders are made and not simply born. I often hear the same debate rumbling on about customer service – … Continue reading

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