Tag Archives: dialogue

How finely-tuned is your customer service?

We have all seen the customer service revolution that has empowered the customer with new ways to dictate the way they choose to communicate with the organisations they are patrons of but some industries have embraced the revolution whilst others … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Innovation | Tagged , , , , , , , , | Leave a comment

A new way of working with the UK government

Imagine if you are a company doing business with the government. In an ideal world you could have conversations with public sector officials about what they would like to achieve, how they would like it to happen, and what are … Continue reading

Posted in Current Affairs, Human Resources, Outsourcing | Tagged , , , , , , , , , , , , | Leave a comment