Tag Archives: digital divide

What about the digital divide for customers?

Julia’s blog about our event on October 20th – is social media reinventing customer care – got me thinking about the idea once again. I’m something of a latecomer to the entire world of online networking, but have become quite … Continue reading

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Bridging the digital divide

We have explored ideas on this blog related to new contact methods – many consumers are complaining about poor service using social media channels and brands are starting to answer those complaints without ever being called. But what might happen … Continue reading

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