Tag Archives: economics

Could hacking competitions help the public understand economics?

Last weekend the Indian government ran a very interesting experiment – a ‘hackathon’ designed to encourage economic growth in the country. The hackathon was a 32-hour competition where young software developers, designers, and filmmakers competed to win a cash prize … Continue reading

Posted in Current Affairs, Social Media, Technology | Tagged , , , , , , , , , , , | Leave a comment

Does outsourcing always work?

Outsourcing doesn’t always work. That may seem obvious to critics of outsourcing, but it is sometimes harder for those of us in the industry to admit. But lets think for a moment about why that might happen. In the National … Continue reading

Posted in Current Affairs, Outsourcing | Tagged , , , , , , , , | Leave a comment

Treat your customer with respect

BBC Radio 4 produces a very interesting programme called ‘The Bottom Line’. Every week the show collects together three top business executives and the presenter, Evan Davis, focuses on asking them about just one or two issues related to running … Continue reading

Posted in Current Affairs, Customer Service | Tagged , , , , , , , , | Leave a comment

Customer service jobs more important than ever

It is National Customer Service Week, drawing attention to the importance of the industry to not only the economy, but also society in general. In an uncertain environment, where people fear for the future, there is some good news from … Continue reading

Posted in Current Affairs, Customer Service, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , | Leave a comment