Tag Archives: economy

Technology creates more jobs than it destroys

My colleague Simon Dillsworth recently wrote an excellent blog about the growth of Robotic Process Automation (RPA) here. Despite the name, RPA does not imply that services – such as customer service processes – are being overrun with robots that … Continue reading

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UK Retail Volumes Are Going Up

This post is by Liz Parry, Strategic Account Director at Teleperformance UK. The UK retail market declined in June, but last month it was up 0.1%. That’s not much, but at least it’s positive growth and compared to a year … Continue reading

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If the cost of borrowing increases, how will UK consumers cope?

This blog is by Frank Hammerton, the Business Development Director of Teleperformance Collections. The UK is experiencing a boom in consumer debt and increasing house prices. It sounds like we are back in the roaring noughties before the lines of … Continue reading

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Optimising Customer Experience in the Digital Era: Ipsos Mori

Last week Teleperformance UK hosted another event focused on exploring the way the entire customer service industry is changing. Titled ‘Optimising Customer Experience in the Digital Era’ the event analysed channel shift in the modern customer service environment.  Ben Page … Continue reading

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People are social in many ways, not just on social media

I visited The Grenadier pub in Belgravia recently with a group of industry analysts who were visiting Teleperformance UK from all over the world. Of course, when people visit London, one of the places they always want to visit is … Continue reading

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Contributing to the UK Economy with Collections

The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services. The latest CSA estimates of UK consumer debt, based on … Continue reading

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Summer in Brazil

The global management of Teleperformance has been meeting this week in São Paulo, Brazil, giving me a chance to take a look around this huge city and to meet some local people in possibly the most vibrant of the BRICs … Continue reading

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