Tag Archives: employment

Should I be worried about a robot taking my job?

As I have blogged about before, it is a common misconception that robots will suddenly replace humans in their roles at work – at least in most jobs. As things stand, I am not personally feeling any real threat that … Continue reading

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Technology creates more jobs than it destroys

My colleague Simon Dillsworth recently wrote an excellent blog about the growth of Robotic Process Automation (RPA) here. Despite the name, RPA does not imply that services – such as customer service processes – are being overrun with robots that … Continue reading

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EE to boost customer service

EE have just opened their second new contact centre of the past few weeks. This one is in Derby and will create 300 new jobs in the local area. EE is also making news because of their apprenticeship programme, which … Continue reading

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Career advice from LinkedIn – are jobs now global?

I realise that my last blog mentioned the online business-networking tool LinkedIn, so I wouldn’t want to keep mentioning it in every blog, but I recently saw a great article featuring Reid Hoffman, the founder of LinkedIn, giving his own … Continue reading

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The trials of getting a new job today

Getting a job today is harder than ever for many people. The competition is greater and many don’t seem to distance their personal from professional lives when using social media. Is it really still a surprise that a manager Googles … Continue reading

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The golden rule of customer service

I read an article recently on Forbes titled ‘the golden rule of customer service’. The author boils down every theory on customer service to the most essential point: do unto your customers as you want to be treated when you’re … Continue reading

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Government customers demand Corporate Social Responsibility

In the last couple of years Teleperformance government customers have become more and more engaged in Corporate Social Responsibility (CSR) and demanding that their key suppliers are also involved. Teleperformance has delivered a worldwide CSR policy and programme for many … Continue reading

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