Tag Archives: employment

Should I be worried about a robot taking my job?

As I have blogged about before, it is a common misconception that robots will suddenly replace humans in their roles at work – at least in most jobs. As things stand, I am not personally feeling any real threat that … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Strategy, Technology | Tagged , , , , , , , , , , , , | Leave a comment

Technology creates more jobs than it destroys

My colleague Simon Dillsworth recently wrote an excellent blog about the growth of Robotic Process Automation (RPA) here. Despite the name, RPA does not imply that services – such as customer service processes – are being overrun with robots that … Continue reading

Posted in Current Affairs, Customer Service, Human Resources, Innovation, Strategy | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

EE to boost customer service

EE have just opened their second new contact centre of the past few weeks. This one is in Derby and will create 300 new jobs in the local area. EE is also making news because of their apprenticeship programme, which … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Telecoms | Tagged , , , , , , | Leave a comment

Career advice from LinkedIn – are jobs now global?

I realise that my last blog mentioned the online business-networking tool LinkedIn, so I wouldn’t want to keep mentioning it in every blog, but I recently saw a great article featuring Reid Hoffman, the founder of LinkedIn, giving his own … Continue reading

Posted in Careers, Current Affairs, Human Resources, Social Media | Tagged , , , , , , , , | 1 Comment

The trials of getting a new job today

Getting a job today is harder than ever for many people. The competition is greater and many don’t seem to distance their personal from professional lives when using social media. Is it really still a surprise that a manager Googles … Continue reading

Posted in Careers, Current Affairs, Human Resources | Tagged , , , , , , , , , , , , , | Leave a comment

The golden rule of customer service

I read an article recently on Forbes titled ‘the golden rule of customer service’. The author boils down every theory on customer service to the most essential point: do unto your customers as you want to be treated when you’re … Continue reading

Posted in Current Affairs, Customer Service, Human Resources | Tagged , , , , , , , , , | 1 Comment

Government customers demand Corporate Social Responsibility

In the last couple of years Teleperformance government customers have become more and more engaged in Corporate Social Responsibility (CSR) and demanding that their key suppliers are also involved. Teleperformance has delivered a worldwide CSR policy and programme for many … Continue reading

Posted in Current Affairs, Human Resources | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

All problems are opportunities in disguise

UK unemployment is not looking good, with the latest figures suggesting 2.7m are now claiming some form of unemployment benefit from the government. What’s worse is that 22.3% of the under-24s are now out of work – that’s over a … Continue reading

Posted in Careers, Contact Centres, Current Affairs | Tagged , , , , , , , , , , , | Leave a comment

Teleperformance signs Deputy Prime Minister Nick Clegg’s Social Mobility Business Compact

I’m really pleased to say that Teleperformance has been congratulated by Deputy Prime Minister, Nick Clegg, today as one of the leading companies in opening their doors to young people from all walks of life. Teleperformance is named as one … Continue reading

Posted in Careers, Contact Centres, Current Affairs, Human Resources | Tagged , , , , , , , , , , , , , , , | 1 Comment

Coping with a seasonal rush

One of the largest supermarket chains in the UK just announced that they are taking on 15,000 new seasonal workers to help cope with the busy Christmas and New Year season. That’s an average of more than 16 workers for every … Continue reading

Posted in Current Affairs, Customer Service, Human Resources | Tagged , , , , , , , , , , , , , | Leave a comment