Tag Archives: empowerment

Why Being Easy Isn’t A Bad Thing

As a technophile I was proud to already have used Apple Pay on my iPhone to pay for last Saturday night’s takeaway.Until this watershed moment I had always paid in cash or occasionally online but using Apple Pay was a … Continue reading

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How can you empower your team?

Your business has clear ideas about how it should present itself to the outside world. This leads to rules and guidelines about how employees should communicate with customers and others on the outside. But when those rules become so rigid … Continue reading

Posted in Careers, Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | 1 Comment