Tag Archives: eperformance

New Award for Best Use of Social Media in the Contact Centre

I am delighted to announce that Teleperformance UK has won first place (Gold) at the Contact Centre World Awards 2013 for “Best Use of Social Media in the Contact Centre EMEA”. The EMEA region saw over 600 entries from over … Continue reading

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Ealing Tweetup was a social success!

Just before the London Olympic games began last week, another important event took place in London – the Ealing Tweetup. This was a gathering of social media users from across the capital city at an event that we supported for … Continue reading

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Ealing Tweetup is Today!

On the day that the events in the London Olympic games starts, another important event is going to take place in London – the Ealing Tweetup! This is one of the biggest social media events in London, featuring a wide … Continue reading

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Consumers are the driving force

In my last blog I explored the increasing importance of the customer experience, particularly because customers are now also publishers – they can easily tell their friends how good or bad your service is at the push of a button. … Continue reading

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What are the standard KPIs for social customer service?

When a service provider – like Teleperformance – takes on the customer service function for one of our clients, one of the most important aspects of the deal that has to be agreed is the choice of Key Performance Indicators … Continue reading

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