Tag Archives: europe

Will mobile roaming charges be scrapped soon?

In a move that will be cheered by many European business customers, Orange has started the process of scrapping their roaming fees for customers using their phones overseas. The French company has started applying new tariffs for their customers in … Continue reading

Posted in Current Affairs, Customer Service, Innovation, Telecoms | Tagged , , , , , , , | Leave a comment

British people have the highest customer service expectations in Europe

What is the ‘purpose’ of customer support? What would happen if you didn’t offer a support channel to customers? And what do your customers think that the support channel is for? According to new research from Zendesk a shocking number … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | Leave a comment

All problems are opportunities in disguise

UK unemployment is not looking good, with the latest figures suggesting 2.7m are now claiming some form of unemployment benefit from the government. What’s worse is that 22.3% of the under-24s are now out of work – that’s over a … Continue reading

Posted in Careers, Contact Centres, Current Affairs | Tagged , , , , , , , , , , , | Leave a comment