Tag Archives: flexibility

Managing work-life balance in a BYOD environment

Smart phones are more than just phones today. Each of us is carrying a small computer in our pocket that is online all the time and lets us check the web and stay in touch with friends via social networking … Continue reading

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How do you define great customer service?

What is great customer service in a multichannel environment? It should certainly involve social media, but there are some more fundamental rules than just answering customer comments on Twitter. The Guardian recently explored the five key attributes of great service … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service, Human Resources, Social Media | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | 3 Comments