Tag Archives: football

All Premier League Matches, All The Time

I have previously blogged about the importance of content for telcos. A situation is developing where customers are far more interested in what is available to watch on their network, rather than any technical comparisons, such as the download speed … Continue reading

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Premier League Rights Are Vital For Telcos

I have blogged regularly on the impact of content on the telco and broadband sector. I believe that quality content is fast becoming more important than the network, which consumers are starting to see as a commodity. Of all the … Continue reading

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Getting proactive with customers

If you had to think of a single industry where customer service matters less than any other then football clubs might be high up on the list. Fans choose their football clubs when they are young and tend to stick … Continue reading

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What happens when customers are ahead of you?

One big problem for modern businesses is when customers understand the market better than they do, and set about changing the industry regardless of what the law allows. We have seen this a decade ago with the music industry. It … Continue reading

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London Olympic Games Starts Today

This week sees the Olympic games arrive in London (the football kicks off today) and one of the biggest tests of managing customers, fans, and other parties such as a the media will all swing into action. Many British people … Continue reading

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