Tag Archives: gas

Will CMA Plans Stimulate Energy Competition in the UK?

This week the Competition and Markets Authority (CMA) announced the results of an 18-month investigation into competition in the UK energy market. The main headline concludes that customers are being overcharged by almost £2bn annually and something has to be … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , , , , | Leave a comment

Energy customers want better service and prices

For a long time now I have been talking about the importance of customer service in the UK utility sector – in particular how the big players stand to lose market share to new market entrants who know how to … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , | Leave a comment

What Happens If The ‘Big 6’ Do Not Change?

I recently blogged a question – will the Big 6 still be around in 2020? I always think that it is specific questions like this that lead to action, rather than strategic visions and other jargon. If – as predicted … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , | Leave a comment

Ofgem warns UK energy companies to improve customer service – or else…

The UK energy regulator, Ofgem, has described the customer service offered by the Big Six energy companies in the UK as ‘frankly awful’. This verdict was reached as the results of a national survey of energy companies was concluded – … Continue reading

Posted in Current Affairs, Customer Service, Utilities | Tagged , , , , , , , , | 1 Comment

Independent Energy Supplies

The protracted troubles in Eastern Ukraine are hopefully moving towards a peaceful resolution with the news that the rebels will be granted autonomy to rule their region. However despite this progress we are far from a harmonious long-term solution that … Continue reading

Posted in Current Affairs, Strategy, Utilities | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Would you compete with your neighbour to reduce energy use?

A few years ago it might have seemed strange for utility firms to be focused on customer care as a key differentiator, but times have changed. Research from IDC Energy Insights reveals that competition is driving utilities to invest in … Continue reading

Posted in Current Affairs, Innovation, Technology, Utilities | Tagged , , , , , , , , | Leave a comment

Is great customer service the way forward for utilities?

The FT recently reported that faced with a grim future, many energy companies are choosing to reinvent themselves with a new focus on the technological revolution in home energy services. “We are now providing customers with solutions, rather than just … Continue reading

Posted in Customer Service, Social Media, Utilities | Tagged , , , , , , , | 1 Comment