Tag Archives: guidelines

New Ofcom regulation on pricing takes effect

Just over a week ago, the UK telecoms regulator Ofcom changed the regulation around fixed contracts with telcos to protect consumers from price changes being applied after a contract is signed. Many customers have complained that the contract they believed … Continue reading

Posted in Current Affairs, Customer Service, Telecoms | Tagged , , , , , , , , | Leave a comment

How can you empower your team?

Your business has clear ideas about how it should present itself to the outside world. This leads to rules and guidelines about how employees should communicate with customers and others on the outside. But when those rules become so rigid … Continue reading

Posted in Careers, Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | 1 Comment