Tag Archives: halfords

Do Executives Really Believe in Great Customer Service?

A new report from the Institute of Customer Service (ICS) suggests that the suspicion of many customers is actually true – that most executives have no idea what their customers really want. In addition, these same executives are charged with … Continue reading

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Website integration is all down to customer service

Bicycle and car parts retailer Halfords has conducted some research that found over a third of their customers had checked the company website before even entering the store. Customers are checking to see if a product is stocked, store opening … Continue reading

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