Tag Archives: hotel

One of the best hotels in the world is in Llandudno

As customer service becomes more complex and spans so many channels it often appears that the only way any organisation can succeed is by spending a lot of money. But without the right attitude to service, even an enormous investment … Continue reading

Posted in Current Affairs, Customer Service, Travel | Tagged , , , , , , , , , , , | Leave a comment

Customer service heroes

It’s not often that a major national newspaper like The Daily Telegraph will publish a big feature written by a male model – in fact, by any model, but supermodel David Gandy recently penned a feature that explored his life … Continue reading

Posted in Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , | Leave a comment

How can you empower your team?

Your business has clear ideas about how it should present itself to the outside world. This leads to rules and guidelines about how employees should communicate with customers and others on the outside. But when those rules become so rigid … Continue reading

Posted in Careers, Contact Centres, Current Affairs, Customer Service | Tagged , , , , , , , , , , | 1 Comment

Customer reviews are now vital for success

I stayed in a hotel recently where the owner proudly featured a sticker on the door saying that it was rated the number 1 hotel in that town on Tripadvisor. I asked the manager if review websites like Tripadvisor are … Continue reading

Posted in Current Affairs, Customer Service, Marketing | Tagged , , , , , , , , , | Leave a comment